User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal data you provide when you use Tropical Wins. We take your privacy seriously and aim to be clear about the types of information we hold, how we use it and the choices you have. This page applies to users in the United Kingdom who register an account, make payments, play games or use any services on our site.

Types of data we collect

We collect different categories of information to operate your account and provide our services. This includes personal data, technical data and transactional data.

Personal data

When you register or verify your account we collect personal details such as your full name, date of birth, postal address, email address and telephone number. We also collect identity documents for verification where required, and contact details you give us for account correspondence.

Technical data

Technical data includes information about the device and browser you use, IP address, operating system, device identifiers, browser settings and log data. This helps us deliver the site, detect fraud and maintain security.

Transactional data

We store details of deposits, withdrawals, bets and game activity, including timestamps and amounts. Payment method details are used to process transactions but full card or banking details are not stored by us where third-party processors are used.

How we use your information

We use your data to provide and improve our services, create and manage your account, process payments, handle withdrawals, and detect or prevent fraud. We also use information to meet legal and regulatory obligations, to resolve disputes, and to comply with anti-money laundering checks. Where you have given consent, we may use your contact details for marketing and promotional messages, which you can opt out of at any time.

Data protection and storage

We store personal data securely and apply technical and organisational measures to protect it, including encryption in transit and access controls. Only authorised staff and third-party providers acting on our behalf have access to data necessary for their role. We retain information for as long as necessary to provide services, meet legal obligations and resolve any disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login and security, analyse site usage and personalise content. You can manage cookie preferences through your browser or the site cookie settings. Some features may not work correctly if cookies are blocked.

Sharing information and third parties

We share data with service providers who help operate the platform, such as payment processors, identity verification and fraud prevention services, hosting providers and customer support partners. We may also disclose information to law enforcement or regulators where required by law. Third parties will only process data on our instructions and under appropriate safeguards.

Your rights

If you are a UK resident you have rights to access your personal data, request correction, restrict or object to processing, request deletion, and withdraw consent to marketing. You may also request portability of data supplied by you. To exercise any right please contact us using the details below.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact [email protected]. We will respond within a reasonable time and may ask for proof of identity before fulfilling requests to protect your account.

Changes to this policy

We may update this policy from time to time. We will publish any changes on this page and, where appropriate, notify you by email. For questions about this policy contact [email protected].